Safelink Sucks Customer Reviews and Feedback
TracFone Wireless, Inc. (TFWI) is an American prepaid, no-contract mobile phone provider. TFWI is a subsidiary of Mexico's largest telecommunications company, América Móvil, and offers products and services under several brands. It operates as a mobile virtual network operator (MVNO), holding agreements with the United States' largest wireless network operators to provide service. TracFone Wireless operates several other brands and services, including subsidiary SafeLink.
Lydia shares her experience on cunsumeraffairs.com, "I purchased a phone to replace the free one Safelink sent me as the battery kept dying. When I received the new phone it was not what I ordered, nor could it be activated. I returned it the same day. Now they say they do not have returned the phone and their purchase receipt claims I spent $24.00. I have no phone and out the money because it was on a stimulus card from Duval county FL. The credit card company refuses to refund me. Worst service I have ever experienced."
Enrolment specialist (Former Employee) says"the product was inferior so not a lot of sales management was inept co workers were cool the sale s was the hardest part nothing was good pay was lousynonenone"
Representative (Former Employee) says"Safelink is horrible. You go out on a street corner and try and sign people up. You need a smart phone or tablet with internet service that you provide. You DO NOT make an hourly wage, everything is commission. It was hard to get people signed up due to the fact that so much was paperwork was required from the customer. I would not suggest this company. When it was time it get paid, it was like pulling teeth. You stand out on a street corner 8 hours and only make like 5 dollars.NoneHorrible"
Street team rep. (Former Employee) says"I would go out in the morning find a place to set up a tent amd my tables, then put all my signs out and when people would come I would put all there information in a tablet and if they are approved they would get a free phone. If they wasnt approved they would. At the end of the day how ever many phones I was to give out was how my pay was based etc if I gave out 10 phones I made 100 dollars."
Sales (Former Employee) says"The pay isn't worth it. The tools necessary to do the job are not provided. Employees are encouraged to misrepresent what is being offered to clientele.nonehostile work environment"
Independent Contractor (Former Employee) says"This job is meant for people that have graduated high school. You get to work whenever you want and wherever you want. It depends on you and how much you want to make. There is no one managing you, no benefits and no paid time off."
Sales Representative (Former Employee) says"Safe Link is the worst place to work at ever I would not recommend to nobody the pay was commission and the job was not all that costumers are not corporative"
Community Relations Coordinator (Current Employee) says"Great job want to do something else. The pay was good meet a lot of people and developed a lot of partnership here in charlotte NC.The places I had to go sometime wasn't a safe environment however you have to make sure you keep your guards so you could assure yourself you wasn't in harms way."
Salesman (Former Employee) says"not a great job relaxed and chill loves working with people that I knew but they weren't willing to advance anyone. There wasn;t enough for for all employees."
Task Manager (Current Employee) says"This is not a good company to work for they don't pay on time and they don't provide the proper equipment to work the job. Standing in the hot sun or in a building walking around to get customers to sign up."
Sales Representative (Former Employee) says"This job was by commission so I was barely making money the process was difficult and I didn’t enjoy it at all plus it was difficult to get paid and barely any work"
Representative (Former Employee) says"At safelink i learned how to improve my people skills and sale a product. The amount of time you put in will not garantee more pay because it is commission based."
Sales Representative (Former Employee) says"Had to work long hours and sometimes with no time off and the manager did not like for you not to not to give out a lot of phones and would belittle the employees.great paylong hours"
Sales Associate (Former Employee) says"I basically sat and wheeled customers in while to very and quailfy for our free phones. I waa responsible for my rent and set up. My salart was based on how many phones i did per week.Calm. Easy. Fun jobDosent pay well"
Safelink Representative (Current Employee) says"The sales is geared towards people on government assistance programs. It was commissioned driven, but not the way traditional sales for a communications company are earned. There is no up selling or upgrades for potential of increasing your money."
Sales Representative/Team Lead (Former Employee) says"I was a vendor that signed people up for government phones. They had to qualify by either having a government program or have an income under $50,000."
Shift Supervisor (Former Employee) says"not that great. fun work environment. long hours and no over time paid. high turnover for employees. meeting were uplifting everyday.face to face interactionno heath care"
Customer Service (Former Employee) says"On a typical work day you would come into the office discuss what , see what you could have done better happen out on the field. I learned better people skills, how to make a sale pitch to different people. Management was ok it could have been better. The hardest part about the job was that you only got paid based off of commission, so if you didn't make any sales that day you wouldn't get paid at all. Another part was the working conditions, I Was working door to door so if the weather was bad I still had to go out. Also the hours was ridiculous am average work day would be from 10am-8pm the most all day non-stop walking and going door to door. The only part that I liked about the job was that you made your own hours and money, but at times with that it would be bad because of the product we were selling mot of the consumers already had.Working your own hoursComminsion only, no benefits"
Customer Service (Current Employee) says"It’s easy and quick because all you have to do is put their information in into the app and see if they qualify for a phone. You upload their ID & whatever benefit they use.Getting moneySitting in the heat"
Agente de campo (Current Employee) says"Hay muchas personas siendo reclutadas en Puerto Rico mucho mal manejo de equipos robos y fraude entre los empleados y líderes , se le cobran por los equipos a los empleados , Equipos que safe link ofrese gratis, entre más reclutan personas menos clientes existen .Mucho volumen de empleado"
Counsellor & Psychotherapist (Current Employee) says"This is an excellent organisation to be part of. No two days are ever the same. It is very challenging and very rewarding, with a supportive staff and management.Very Supportive Working EnvironmentUnder Funded"